Industry expert promoted to Confirmit Global CX Consulting lead

Appointment marks continued focus on best practice and partnership London, UK, New York, NY and Oslo, Norway: 14th August 2019: Confirmit has announced the promotion of Chris Brown ... Continue Reading →

Rallying cry needed to beat CX slump

Research reveals CX ‘evolution and revolution’ is key to driving change London, UK and New York, NY and Oslo, Norway: 12 November 2019: The gap between CX Leaders and Laggards ... Continue Reading →

Zylpha Launches New Document Bundling Integration For Peppermint’s Latest CX 2018 System

Leading legal document bundling software innovator Zylpha (www.zylpha.com) has developed an integration for Peppermint Technology’s latest CX 2018 system. The development is a product ... Continue Reading →

The five habits of highly effective CX professionals revealed in new industry report

State of Customer Experience 2018 survey uncovers leaders, laggards and lessons in global CX London, UK and New York, NY and Oslo, Norway: 13 November 2018: There are five key habits ... Continue Reading →