Ascertus Appoints Head of Training & Change Management Ahead of ‘Customer Success Programme’ Launch

London, U.K., 01 August 2019 – Ascertus Limited has appointed Chris Davies as Head of Training & Change Management, in preparation to launch a new ‘Customer Success Programme’ ... Continue Reading →

European managed services event shows new customer relationship focus

[London, 24 May 2019] The third annual Managed Services and Hosting summit this week in Amsterdam revealed a sector revelling in its success, but being pulled in multiple directions. ... Continue Reading →

Unbabel supports easyJet to create international customer service ‘super agents’

90 million-passenger airline adopts Unbabel’s unique translation platform to serve new geographies and customer bases and saves up to 76% compared to native speaker service London, ... Continue Reading →

Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement

Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google ... Continue Reading →

Cerillion Named as a Visionary in Gartner’s Magic Quadrant for Integrated Revenue and Customer Management for CSPs for Third Consecutive Time

London, 21st February 2019 – Cerillion (AIM: CER), an innovator in digital monetisation and customer management solutions, today announced that it has again been recognised by Gartner ... Continue Reading →

Certus Solutions Joins Oracle Cloud Excellence Implementer Program to Drive Customer Success

Oracle Cloud Excellence Implementer Program Recognizes Certus Solutions for Consistently Delivering Successful Oracle Cloud Implementations Certus Solutions, a Platinum level member ... Continue Reading →

Self-Service Success Drives New Functionality For Halton Housing’s Customer App

Halton Housing has significantly extended the functionality of its customer self-service app following its highly successful launch. Halton Housing is a registered not for profit ... Continue Reading →

IGEL Appoints Christopher Barker as Global Vice President of Customer Success and Support

An industry thought leader focused on revenue growth through the delivery of value-added services and a remarkable customer experience, Barker’s experience includes stints at Intuit ... Continue Reading →

Elemis focus on personalized customer experiences to differentiate online

Skincare brand see personalization drive 7.02% uplift in RPV with just one experience [LONDON – 7 NOVEMBER 2018] – Elemis, the number one luxury British skincare brand, ... Continue Reading →

Aareon 360 Portal Enables Social Landlords To Digitally Transform Customer, Staff, Supplier And Property Management Operations

Aareon UK (www.aareon.co.uk) has announced the latest release of its Aareon 360 platform, the evolution of its widely acclaimed self-service solution. The portal platform enables ... Continue Reading →