Unbabel supports easyJet to create international customer service ‘super agents’

90 million-passenger airline adopts Unbabel’s unique translation platform to serve new geographies and customer bases and saves up to 76% compared to native speaker service London, ... Continue Reading →

Speedcast Adds 13 Gbps of New Capacity to Its Unified Global Platform at Record-Setting Pace to Meet Customer Growth Surge

Strategic network expansion supporting European and Alaskan cruise sectors and global energy market demand Speedcast made substantial investments in network management technologies, ... Continue Reading →

Kofax Accelerate 2022 Customer & Partner Event Focuses on Automation Innovation and Customer Success

Conference Will Feature Customer Success Stories, Product Demonstrations, Customer Excellence Awards and Keynote with Netflix Co-Founder Marc Randolph London, May 5th, 2022 ... Continue Reading →

Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement

Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google ... Continue Reading →

Cerillion Named as a Visionary in Gartner’s Magic Quadrant for Integrated Revenue and Customer Management for CSPs for Third Consecutive Time

London, 21st February 2019 – Cerillion (AIM: CER), an innovator in digital monetisation and customer management solutions, today announced that it has again been recognised by Gartner ... Continue Reading →

Speedcast Adds Software Path Certification from AWS to Its Cloud Qualifications, Bringing New Value to Customer Solutions

Technical validation of Speedcast SIGMA adds to the company’s credentials within the APN, including Advanced Tier Services and AWS Public Sector Program Speedcast’s SIGMA ... Continue Reading →

digital self-service now more popular than calling customer service

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley, UK, ... Continue Reading →

Customer ‘retargeting’ on mobile driving 100x increase in sales, reveals new Upstream data

Automated retargeting via mobile can drive campaign efficiencies while guarding against spam Athens, March 17, 2022 – ‘Retargeting’ a consumer via mobile that has already interacted ... Continue Reading →

Certus Solutions Joins Oracle Cloud Excellence Implementer Program to Drive Customer Success

Oracle Cloud Excellence Implementer Program Recognizes Certus Solutions for Consistently Delivering Successful Oracle Cloud Implementations Certus Solutions, a Platinum level member ... Continue Reading →

Self-Service Success Drives New Functionality For Halton Housing’s Customer App

Halton Housing has significantly extended the functionality of its customer self-service app following its highly successful launch. Halton Housing is a registered not for profit ... Continue Reading →
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